Using  Zoho CRM integration with WordPress form builder, you can automatically push your WordPress form data in CRM modules. You can easily integrate without any coding. This Documentation goes through the configuration process.

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First, you have to log-in to your WordPress dashboard. Then click on Bit form from the left sidebar. Select an existing form that you want to integrate with Zoho Analytics if you don’t have any form please create a new form. Please follow the screenshots below:

Then click on the Settings menu from the top navigation bar. Navigate to Settings->Integrations->Click on (+) ->Select Zoho CRM. Please follow the screenshots below:

Select a data center from the dropdown. Then click on the Zoho API Console. Navigate to API Console->Get Started->Server-based Applications. Please follow the screenshots below

Fill those fields (Homepage URL and Authorized Redirect URLs) the same as your Integration Homepage. Then click UPDATE.

Then copy the Client ID and Client Secret and paste it to the Bit Form integration page. Then click on the Authorize button (wait for a few seconds). After the successful authorization click on the Next button

Map all the mandatory CRM fields to the corresponding fields in your form.

To map more form fields to CRM fields, click on the (+). The form fields that are relevant to the selected field would be listed in the drop-down under Bit Forms.

You can send data Zoho CRM related list from Bit Form. Select the required related list module and layout from the drop-down provided. Then map the mandatory field. To map more fields, click on the (+). Watch video

Map all the fields, select the necessary Actions to be performed on integration, and then click on the Save button to save your settings.

1.Workflow: Select this option to trigger the Zoho CRM workflow to relevant the selected module. If you didn’t select this option Zoho CRM workflow to relevant the selected module doesn’t work. Watch video
2.Attachment: To Select this option you can send file upload field data to Zoho CRM related list Attachments. You can also send file upload field data to Zoho CRM via normal field mapping). Please select the CRM file upload field from the drop-down which you want to send data. Watch video
3. Approval: Select this option to automatically send form data to your Zoho CRM approval list instead of adding them. Watch video

4.Blueprint: Select this option to trigger the Zoho CRM blueprint to relevant the selected module. If you didn’t select this option Zoho CRM blueprint to relevant the selected module doesn’t work.

5. Upsert Record: Upon selecting the option YES, if a record with the identical value exists in Zoho CRM, it will be updated with the new values. If you select NO, a new record will be created in Zoho CRM. You can arrange fields in the order in which upsert should happen.

Here’s how upsert works:

For example, you arrange the Email field before the Company field. When a form is submitted with the Company as Bitcode and Email as [email protected]

1. First, it’s checked if the email [email protected] exists in the CRM. If it does, then the mapped fields get updated to the record associated with that email address.

2. In case of the email address [email protected] doesn’t exist in your CRM,  it’s checked if Bitcode exists under Company. If it does, then the mapped fields get updated to the record associated with that company name.

3. If none of the field values exists, then a new record with all the mapped details is created under the mapped CRM module.

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6. Assignment Rules: When you choose this option, Assignment Rules defined in Zoho CRM can be triggered when form entries are added to a CRM module. Please select the assignment rule from the drop-down which you want to trigger.

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7. Tag Records: When you choose this option, you can add a tag to the records that are pushed to Zoho CRM. It helps you to search for records in CRM by tag. There has a list of tag records in the dropdown. You can use Zoho CRM by default tag, form fields also can add a custom tag. Watch video
8. Record Owner: Select this option you can set a record owner of the sent record. Watch video

Supported Modules:You can integrate your forms with the following

CRM modules:

Standard Modules: Leads, Contacts, Accounts, Potentials, Campaigns, Cases, Solutions, Products, Price Books, Vendors, Events, Tasks, and Calls.

Custom Modules: Bit Forms can be integrated with all custom modules in Zoho CRM

Supported Field Types  :

These are the Bit Forms fields that can be mapped with the respective fields in Zoho CRM.

 

s no

CRM

Field

 

Supported Form Fields

1

Single Line

Text, Multi-Line Text, Email, Website, Dropdown, Radio, Checkbox, Number, Decimal, Date, Time, Date-Time.

2

Multi Line

Text, Multi-Line Text, Email, Website, Dropdown, Radio, Checkbox, Number, Decimal, Date, Time, Date-Time.

3

Email

Text, Email

4

Phone

Text

5

Pick List

Single Line, Dropdown, Radio

6

Multi Select

Checkbox

7

Date

Date

8

Date-Time

Date-Time

9

Number

Number

14

Checkbox

Checkbox

15

URL

Single Line, Website

 

In the end, create a Workflow for triggering the integration. Select the integration which you created before.

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